Some of the advantages you, a resident of Turtle Cove, will realize using this service:
- COST: This is a free service for our residents - no convenience or service charges.
- CONVENIENCE: Make your payments from anywhere you have access to the internet, 24/7.
- SECURITY: You can set up a password-protected TC account that will securely store your payment information for future payments (you can still just make single payments, re-entering your data for each transactions, if you prefer)
- EFFECIENCY: Transaction processing is handled within the software, freeing administrative personnel for other duties.
- VALIDATION: You will get an instant transaction report of your charge and a receipt emailed to you.
- VARIETY: of payment methods
FAQ’S FOR OUR NEW PAYMENT PORTAL!
What is this new payment portal - Citizen Portal?
Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill
payments. You access your account from this website, https://turtlecovepoa.payacp.com
Where can I learn more about Paya?
Simply visit www.paya.com to learn more about our new vendor!
What if I owe past Homeowner Dues?
Please understand, if you owe past dues and make a payment through the Payment Portal, the portal automatically applies any and all monies paid to the past due amount first.
If I had an account with icheckgateway.com, do I have to create a new account in Citizen Portal?
Yes, the accounts do not carry over, so you will need to go through the quick and easy process of creating a new
account in Citizen Portal. To do so, please visit: https://turtlecovepoa.payacp.com/portal/signup
Does it cost anything to sign up for online bill payment?
It's free to sign up for online bill payment, enroll in Auto Pay, Text N Pay or e-billing.
If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?
Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in
Citizen Portal (see above). Or you can call the Paya Portal Support Center at 855-327-1649 and they can assist you.
What payment methods can I use?
You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer
Auto-Pay and Text & Pay programs that allow you to use your preferred method of payment.
What information is available in the Portal?
Account balance, bills and payments are available as well as the ability to enroll in Auto-Pay, e-Billing, and Text &
Pay. Portal users can also see current billing address, phone number, and email address that are on file with us.
Do I need to pay my bills from my computer?
Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web
browser. You then log in to your account using your e-mail address and password. No need to worry about late
payments if you’re out of town when your bill is due. AND – if you enroll in Text N Pay, you can make a payment
right through your cell phone!
How do I know the payment went through?
After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a
receipt emailed or texted, your preference.
What payment options do I have?
We work to ensure you have a variety of payment options available at home or on the go. You can pay Online with
any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option or Text n Pay, or contact our Live
Call Center where an agent will assist you over the phone. Live agent support is available 8am-5pm Central,
Monday through Friday.
Is my information safe?
Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for
ensuring secure transactions). What is PCI Compliance? Click here to read more.