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TCWD - Leak Forgiveness Program

The Turtle Cove Water Department has updated our Leak Forgiveness Policy to help our customers deal with expensive, unexpected plumbing issues. If you experience a leak in your plumbing (from your water meter to and including your home), you can apply for a water bill adjustment, based on the nature of the incident. 

If you will fill out the electronic form below, it will be submitted to our water department personnel for consideration. For more details, please refer to the documentation on this page: "TCWD Leak Forgiveness Policy".

TCWD - Leak Forgiveness Consideration form

  • Submitting this form will begin the process to consider your incident for possible water bill modification. Submission of this form does not assure you of getting an adjustment to your water bill due to a leak condition. 

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    TCWD Leak Forgiveness Policy

    Our TCWD Leak Forgiveness Policy provides for review of incidents of usage over 15,000 gallons in a single reading period. We do limit one leak adjustment per leak event.

    Additional incidents under that amount will be handled on an individual basis and qualifying will be dependent on management ruling. 

    If your incident is approved, your monthly bill will be adjusted and the office staff will inform you of your new bill amount. You may also set up payment arrangements for any amount more than you are able to pay in one billing cycle.

    All leak adjustments are at the discretion of management. They are a courtsey, not a right.

    Below is a partial list of reasons for approval and denial of water bill offsets. All other reasons will be considered, on an individual basis, by water department personnel.

    LIST OF APPROVED REASONS:

    • Service leak between meter and home
    • Slab leaks
    • Broken pipes

    LIST OF UNAPPROVED REASONS:

    • Pool filling
    • Outdoor hose left on
    • Irrigation system leaks

    Payments & Rates

            

    Water bills are due on the 25th of each month. Cash, check, money order or credit card accepted. There is a Drop-Box located on the outside of the clubhouse for your convenience. You may also set up ACH debit for water bills.

    Accepting Check or Credit Card (Visa, Mastercard, American Express & Discover) For Payment.

    For Online Water Payments, go to the TC Bill Pay page

    Water Rates

    Paid RTS Dues Status for 2019:

    0-4000 Gallons = $40.00
    4000-10,000 = $6.00 Per 1000 Gallons
    Over 10,000 Gallons = $10.00 Per 1000 Gallons

    Unpaid RTS Dues Status for 2019:

    0-2000 Gallons = $65.00
    2000-10,000 = $12.00 Per 1000 Gallons
    Over 10,000 Gallons = $10.00 Per 1000 Gallons

    • $10.00 Late charge after the 25th will be applied to the past-due amount of the water bill. 
    • $75.00 Re-connect fee for non-payment of water.
    • $100.00 Deposit for new home-owners. This deposit is refundable after 2 years of good payment history.
    • $175.00 Deposit for those with a Contract for Deed.  Refundable when contract is complete and with good payment history.
    • $175.00 Deposit for Renters.  Refundable when you move out of Turtle Cove and last water bill has been settled.
    • $1350 New meter installation on property
    • $250 Removal of water meter on property
    • $250 Meter/Lock Tampering fee
    • $35 Return Check fee